Users need to visit the authorized Hotmail website. After that, users need to click on the box "can’t access my account". Then, users need to click on "Reset your password". Then, users have to mention email id on the given space. Then users need to type the "next" option and after that users have to type the “Captcha”. After that, users need to click "I can’t use any of these options". After that, users will see a "recover your Hotmail account" option, where they need to enter an alternate email id. Then the "account info" page will appear on the screen. And they have to provide some information and press the submit button. If they face any issue, they can clear it through the Hotmail support phone number.